FAQ of SKG Smartwatch

1. Check whether the operating system of your mobile phone is Android 6.0 and above, or iOS 9.0 and above;
2. For better experience, please download the latest VeryFit App.
3. Check whether the Bluetooth is enabled and working properly on your phone. It is recommended to turn off all programs and restart the Bluetooth before reconnecting.
4. Scan the QR code displayed on the fitness tracker/smart watch or tap "Add Device" in the App to connect. Select the correct product type: smart watch or fitness tracker.
5. It is recommended to pair with the device in an open area to avoid interference from other devices.

1. Make sure the distance between the phone and device does not exceed 7 m, otherwise the signal may be too weak.
2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, your body or metal objects such as jewelry.
3. Make sure the device battery has sufficient power to use Bluetooth and keep the screen lit.
4. Make sure your phone's Bluetooth is working. Try closing all Apps, and then disable and re-enable Bluetooth.
5. If the VeryFit App is running in the background, iOS may automatically close the App, which can cause Bluetooth to disconnect.
6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager App. Please check your phone settings and then try again.

1. Make sure the Bluetooth connection is working. You can refer to the previous two questions.
2. Swipe down on the home screen of the VeryFit App or manually refresh data to start the sync.
3. Check whether the Bluetooth connection timed out.

1. Ensure that you always wear the device when asleep; otherwise, no sleep data will be available when you sync the device with the VeryFit App.
2. Sleep will be tracked around the clock. However, your sleep will be recorded only if it lasts for three hours (there are three stages of sleep: deep sleep, light sleep, and REM sleep). Going back to sleep after getting out of bed, sleeping in, or playing with a mobile phone in bed will affect the recording of your sleep.
3. If you don’t wear the device before going to bed, or if you take off the device immediately after getting up, the recorded sleep time will be prolonged or inaccurate.

The device is waterproof and can be worn in a shower, but the water temperature must be controlled below 40°C.

After you have successfully placed your order from skg.com. Your order will be confirmed within 24 hours (weekends and holidays will take a little longer). You will receive an email with information regarding the details of your order.

Your order will be shipped within 2 business days after order being confirmed. Purchases made after 1 p.m. PT will not be shipped out until the next business day. If you order after 1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).

We ship worldwide! We deliver to customers across the globe, so no matter where you are located, we can ship our products to your desired destination. Whether you're in the United States, Europe, Asia, or any other part of the world, we've got you covered. Simply provide us with your shipping address, and we'll ensure that your order reaches you promptly and securely.

If your package is marked as delivered but you haven't received it, we suggest taking the following steps:

1. Check your surroundings: Sometimes packages are left in inconspicuous places by the delivery person. Please thoroughly search your property, including front porches, backyards, and any other potential delivery locations.

2. Contact support: If you're still unable to locate your package, please reach out to our customer support team at support@skg.com. We will be glad to assist you further. We will also contact the shipping carrier on your behalf to inquire about the delivery status and investigate the situation.

3. Free replacement (if confirmed lost): In the unfortunate event that your package is confirmed as lost by the shipping carrier, we will take full responsibility and promptly arrange for a free replacement to be sent to you.

Please rest assured that we value your satisfaction as our customer, and we will do our best to resolve this issue and ensure you receive your order. Thank you for your understanding and cooperation throughout this process.

We offer a wide range of payment options to cater to our customers' preferences. The available payment methods include:

PayPal: You can securely make payments using your PayPal account.

Visa: We accept Visa credit and debit cards for convenient transactions.

Mastercard: Mastercard holders can use their cards for seamless payments.

Maestro: Maestro cardholders can make payments using their cards.

American Express: We welcome American Express cards as a payment method.

JCB: Customers can use JCB cards for their purchases.

Discover: Discover cardholders can make payments using their cards.

Additionally, we offer Klarna as a payment option, allowing you to split your purchase into manageable installments.

If you encounter any issues during the payment process or have any questions regarding payment options, please feel free to contact our customer support team at support@skg.com. We are available to assist you promptly and ensure a smooth payment experience.

Please note that the availability of payment methods may vary depending on your location and other factors. We strive to provide a diverse selection of secure and convenient payment options to accommodate our customers' needs.

We have a customer-friendly return policy that allows you to request a refund within 30 days of receiving your order. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer support team at support@skg.com.

Once a refund has been initiated, it typically takes around 3 business days for the funds to be returned to the original payment method used for the purchase. However, please note that the exact timeframe may vary depending on your bank or financial institution.

Step 1 - If you receive a faulty or damaged item, please reach out to our Customer Support team at support@skg.com and reference #SKG Online Return. We will email you a pre-paid return label within 3 business days.

Step 2 - Send the product back to our return address.

Step 3 - Once your return has been received by the warehouse, and it complies with our return policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider. Returned items will be refunded, excluding the original cost of shipping (if applied).

We provide 1-year warranty for new Products purchased from SKG.

Thank you for your interest in doing business with SKG!

To contact someone regarding potential business opportunities, please reach out to our marketing team at marketing@skg.com. They will be able to provide you with more information and assist you further in exploring collaboration possibilities.

We appreciate your interest in partnering with SKG, and we look forward to hearing from you. Should you have any additional questions or require any further assistance, please don't hesitate to let us know.