Neck Massager FAQ
Product
It can be folded. But not every SKG neck massager can be folded. But they all have portability and user comfort in mind. If you need to buy a foldable neck and shoulder massager, the SKG G7 Pro-Fold is perfect for you. This neck massager features a 180° folding design, making it easy to store, carry, and use on the go.
It is not necessary to apply gel or essential oils before using the SKG Massager. How to use SKG electronic massager please check here.
However, if you prefer to enhance your massage experience, you can apply a small amount of gel or essential oil to the area being massaged.
Yes, SKG neck massagers do have designs that take into account different neck circumference sizes. As an example, our product G7 Pro Neck Massager has an opening diameter of approximately 15 centimeters and a circumference of approximately 47.10 centimeters.
This size is designed to accommodate most adult neck sizes. If the neck size is particularly large or small, you may need to look for specially designed massagers or models that have an adjustable feature.
Therefore, when choosing a SKG neck massager, it is important to consider whether the individual's neck size matches the size of the massager. If you are not sure if the size of our product suits your neck dimension, you can try to get in touch with our customer service.
The duration and frequency of use of SKG neck massagers including shoulder and neck massagers and Shiatsu neck massager can be self-adjusted in addition to following the recommended times.
It is important to avoid continuous use for too long to prevent overstimulation or muscle pain. When planning to use it for an extended period, make sure the device is fully charged before use. Below are some sample products with specific recommendations.
When using the SKG neck shoulder massager, you can do a variety of relaxing activities at the same time, such as:
Watching TV: Use the SKG neck massager while relaxing on the couch and watch your favorite TV show or movie.
Working: While working in the office or at home, the shiatsu neck massager can help relieve shoulder and neck tension.
Playing games: Using a neck massager while playing computer or video games can reduce neck fatigue while enjoying the game.
Doing housework: Using it while performing cleaning or other household activities can reduce neck discomfort caused by long hours of labor.
Commuting: Use the neck massager during commuting on the subway or bus to help eliminate neck stiffness and make commuting easier.
Traveling: Use during plane, train, or coach travel to provide support and relaxation to your neck and relieve travel fatigue.
However, some activities should be avoided when using a neck shoulder massager, especially driving. Using a neck massager while driving may distract you and increase safety risks. Therefore, it is recommended that you do not use a neck massager while driving to ensure safe driving.
SKG Shoulder and Neck Massagers all have remarkable results. However, you can purchase two popular electric neck massager below.
SKG G7 PRO-FOLD Foldable Neck Massager with Heat: The SKG G7 PRO-FOLD Foldable Heated Neck Massager is an innovative portable device that utilizes advanced scientific pulse technology that distinguishes it from traditional kneading and pressing massagers. Weighing only 270 grams, it is lighter and more portable than traditional neck and shoulder massagers.
SKG H5 Neck Shoulder Massager: Features 6D massage technology. The SKG H5 offers a hand-pull or wearable versatile design that mimics the massage of the human hand to provide a deep tissue massage experience. The device is designed with an added heating zone that provides two levels of heat to increase circulation and enhance muscle relaxation, effectively relieving shoulder and neck pain and discomfort.
The frequency of using the SKG Massager depends on your personal preference and comfort level. It is generally safe to use the massager once or twice a day, depending on your needs and how your body responds to the massage.
It is recommended to start with shorter sessions and gradually increase the duration and frequency based on how your body feels. Listen to your body and adjust the frequency of use accordingly.
Shipping & Delivery
After you have successfully placed your order from skg.com. Your order will be confirmed within 24 hours (weekends and holidays will take a little longer). You will receive an email with information regarding the details of your order.
Your order will be shipped within 2 business days after order being confirmed. Purchases made after 1 p.m. PT will not be shipped out until the next business day. If you order after 1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).
We ship worldwide! We deliver to customers across the globe, so no matter where you are located, we can ship our products to your desired destination. Whether you're in the United States, Europe, Asia, or any other part of the world, we've got you covered. Simply provide us with your shipping address, and we'll ensure that your order reaches you promptly and securely.
If your package is marked as delivered but you haven't received it, we suggest taking the following steps:
1. Check your surroundings: Sometimes packages are left in inconspicuous places by the delivery person. Please thoroughly search your property, including front porches, backyards, and any other potential delivery locations.
2. Contact support: If you're still unable to locate your package, please reach out to our customer support team at support@skg.com. We will be glad to assist you further. We will also contact the shipping carrier on your behalf to inquire about the delivery status and investigate the situation.
3. Free replacement (if confirmed lost): In the unfortunate event that your package is confirmed as lost by the shipping carrier, we will take full responsibility and promptly arrange for a free replacement to be sent to you.
Please rest assured that we value your satisfaction as our customer, and we will do our best to resolve this issue and ensure you receive your order. Thank you for your understanding and cooperation throughout this process.
Safe Buying
We offer a wide range of payment options to cater to our customers' preferences. The available payment methods include:
PayPal: You can securely make payments using your PayPal account.
Visa: We accept Visa credit and debit cards for convenient transactions.
Mastercard: Mastercard holders can use their cards for seamless payments.
Maestro: Maestro cardholders can make payments using their cards.
American Express: We welcome American Express cards as a payment method.
JCB: Customers can use JCB cards for their purchases.
Discover: Discover cardholders can make payments using their cards.
Additionally, we offer Klarna as a payment option, allowing you to split your purchase into manageable installments.
If you encounter any issues during the payment process or have any questions regarding payment options, please feel free to contact our customer support team at support@skg.com. We are available to assist you promptly and ensure a smooth payment experience.
Please note that the availability of payment methods may vary depending on your location and other factors. We strive to provide a diverse selection of secure and convenient payment options to accommodate our customers' needs.
Return
Once a refund has been initiated, it typically takes around 3 business days for the funds to be returned to the original payment method used for the purchase. However, please note that the exact timeframe may vary depending on your bank or financial institution.
Step 1 - If you receive a faulty or damaged item, please reach out to our Customer Support team at support@skg.com and reference #SKG Online Return. We will email you a pre-paid return label within 3 business days.
Step 2 - Send the product back to our return address.
Step 3 - Once your return has been received by the warehouse, and it complies with our return policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider. Returned items will be refunded, excluding the original cost of shipping (if applied).
We have a customer-friendly return policy that allows you to request a refund within 30 days of receiving your order. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer support team at support@skg.com.
Warranty
We provide 1-year warranty for new Products purchased from SKG.
Inquiries
Thank you for your interest in doing business with SKG!
To contact someone regarding potential business opportunities, please reach out to our marketing team at marketing@skg.com. They will be able to provide you with more information and assist you further in exploring collaboration possibilities.
We appreciate your interest in partnering with SKG, and we look forward to hearing from you. Should you have any additional questions or require any further assistance, please don't hesitate to let us know.